Delivery Information

RopeServices UK Offers Deliveries Worldwide

Please note all despatch times are from date of dispatch and not date of order. If you require fast despatch times please contact us.

Order & Delivery process

All orders are made or cut to order. Once your order is processed it then goes into the manufacturing queue.

We work as hard as we can to keep the manufacturing queue to a minimum.

Please note that all shipping prices are for Postage and Packaging. We make every best effort to ensure that all products are packaged as well as possible. Postage and package costs include but is not limited to packaging materials, postage costs and labour.

PLEASE NOTE – HANDMADE PRODUCTS MAY TAKE UP TO TWO WEEKS TO BE MANUFACTURED.

Standard Courier

Our Standard Courier delivery option is available for most of our products. This is our standard delivery method. Your order will be added to the manufacturing que and shipped via courier.

Our Standard Courier shipping method costs £7.80 on orders weighing up to 30kgs. It is available for UK Mainland only up to the Scottish borders, with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE.

All shipping is 3-5 working days

Free Shipping

We offer free shipping on a variety of products. Free Shipping option is only available to UK Mainland only up to the Scottish borders, with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE. However, if your items weigh under 2kg’s then this will be sent via 3-5 working day post.

Pick Up In Store

If you select pick up in store, we assume that you are collecting your order from our factory in Sunderland. Please call us to arrange a time of collection, so we can have your products ready for your arrival.

RopeServices UK
The Ropeworks,
2 Market Place Industrial Estate,
Houghton Le Spring,
Sunderland,
DH5 8AW

Next Day Delivery

Next day delivery is available for UK Main land with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE. Next day shipping orders need to be placed before 12pm to guarantee delivery the next working day. Any orders placed after this time will be processed the following day. Weekends and Bank holidays are not classed as working day.

Pallet Delivery

If your length of rope weighs over 30kg’s, a Pallet Delivery charge will be added. If you would prefer not to pay for a pallet, we could either cut your rope down so it can fit into boxes weighing under 30kg’s, or you can collect this from our factory.

Pallet delivery option is only available to UK Mainland only up to the Scottish borders, with exception to the following postcodes. HS, IV, KA, KW, PA, PH, ZE.

Worldwide Shipping

Scottish Highlands – Zone C

Delivery to Scottish Highlands is at an extra cost as this is out of our courier’s normal route.

Zone C Postcodes – KA, PA, PH, AB,

Scottish Highlands – Zone D

Delivery to Scottish Highlands is at an extra cost as this is out of our courier’s normal route.

Zone D Postcodes – HS, IV, KW

Ireland

Delivery to Ireland is at an extra cost as this is out of our courier’s normal route. Please make sure that you select the correct territory.

Northern Ireland

Delivery to Northern Ireland is at an extra cost as this is out of our courier’s normal route.  Please make sure that you select the correct territory.

Europe – Zone 1 (4-6 Working Days) – PLEASE NOTE ALL CUSTOMS AND DUTY CHARGES ARE YOUR RESPONSIBILITY. IF RETURNED TO US FOR FAILURE TO PAY CUSTOMS AND DUTY CHARGES THE ORIGINAL SHIPPING FEE WILL NOT BE REFUNDED.

We are now shipping to the following countries for a single consignment of one parcel up to 26kg in weight.

Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, Switzerland, Netherlands.

WE ARE CURRENTLY SHIPPING TO – FRANCE, GREMANY & SPAIN (MAINLAND). WE WILL BE ADDING MORE SOON.

WE HAVE CURRENTLY SUSPENDED DELIVERIES TO – Austria, Belgium, Czech Republic, Denmark, Hungary, Luxembourg, Switzerland, Netherlands.

Europe – Zone 2 (6-8 Working Days) – PLEASE NOTE ALL CUSTOMS AND DUTY CHARGES ARE YOUR RESPONSIBILITY. IF RETURNED TO US FOR FAILURE TO PAY CUSTOMS AND DUTY CHARGES THE ORIGINAL SHIPPING FEE WILL NOT BE REFUNDED.

We are now shipping to the following countries for a single consignment of one parcel up to 26kg in weight.

Finland, Italy, Latvia, Lithuania, Poland, Portugal, Slovenia, Spain and Sweden

WE ARE CURRENTLY SHIPPING TO – FRANCE, GREMANY & SPAIN (MAINLAND). WE WILL BE ADDING MORE SOON.

WE HAVE CURRENTLY SUSPENDED DELIVERIES TO – Finland, Italy, Latvia, Lithuania, Poland, Portugal, Slovenia and Sweden

USA – Shipping

0kg – 10kg – £50

10kg – 29kg – £100

29kg and over – please contact us

World Wide Shipping

We are making every effort to add worldwide shipping to our website. At the moment this can only be done by placing your order over the telephone or by email. Please contact us if you would like delivery to any part of the world not mentioned above.